There are a many models and measurement approaches for employee engagement with little agreement in the literature or in practice as to the optimal model. There is a need for engagement measurement and scoring that is both valid with respect to predicting important business outcomes as well as actionable in indicating areas in the organization where improvements are likely to improve such outcomes. This study shows why using a Net Excellence Score is the preferred scoring method over Mean Score, Percent Excellent or Percent Favorable.
This new Workplace Insights study shows:
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